Are application/cosigner fees refundable?

Question: 

Are application/cosigner fees refundable?

Answer: 

Yes in some instances. The fee is to perform the application screening. We process applications on a “1st come, 1st served” policy. This means your application is only screened if you are in 1st position. If your application is in 2nd or later position we will not process the application but instead just hold it. If your application is not in 1st position and screening has not begun, then you are eligible for a refund if requested. Please call or email our office to find out if you are eligible and to request a refund. It may take a few days for accounting to issue a refund check or refund back to your credi or debit card.